We want you to be 100% happy with your products and with the service you receive, so please do get in touch if you have a problem. We will do our very best to help you. Should you wish to return an item, please notify us immediately and return the item within 28 days of purchase. All items should be returned in original condition and be suitably packaged for safe transit. Please ensure that you obtain proof of posting for your returned item. Once the returned item has been received in good condition, a full refund will be issued in accordance with European Distance Selling Regulations.